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If you are not satisfied with your purchase within 10 days and would like to return your Rejūv device, you can contact Rejūv support team and we will assist you with the return process.
To be eligible for a return, your Rejūv must be in good condition and without any damage.
Returns are limited to products only purchased through https://werejuv.com
If the device is returned within 30 days from the date of order, along with any additional components original packaging, and upon inspection, the device is deemed by Rejūv to be in a like-new condition, Rejūv will send you an email to notify you if the return has been approved or rejected.
If the return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
All returns received with damaged or missing components will be subject to refusal and returned to you. If the return is rejected, a refund will not be processed, and you will be responsible for any shipping costs to return the device to you.
Orders are not eligible for exchange or substitution.
Original shipping costs are non-refundable.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and still have not received your refund yet, please contact us at support@werejuv.com
Buyer has ten (10) days after delivery to report receipt of a damaged item. Please inspect your product carefully and report any damages within the 10-day period. Rejūv is not responsible for damages reported after the 10-day period. We will require photo and video proof of receiving a product that is damaged so that we can address the issue with the manufacturer or shipping company.
Clearance items
Unfortunately clearance items cannot be refunded.
Return shipping and costs will be your responsibility. If you receive a refund, the cost of return shipping will be deducted from your refund. Please note that we cannot be held liable for lost or damaged shipments that are returned to us.
If an item is returned to us that is not authorized for return or refund, we will attempt to contact you. We will hold the item(s) for 30 days before discarding.
We reserve the right to reject/refuse the refund for items that do not fit these qualifications. The customer will pay to have the items shipped back to them if items are sent to us outside of the time frame and/or not approved for return.
Please note, if the customer modifies the shipping address, shipping method, or any other alterations via the carrier, Rejūv is not responsible for delays, lost packages and/or failed delivery as a result of these modifications.